What makes
this a case of competition across generations? That’s the topic of research by Laura Dupin and Filippo Carlo Wezel published in Administrative Science Quarterly.
The idea is that both kinds of bakeries make the same kinds of goods, but the
modern kind is standardized across locations rather than unique. Why should
customers – and bakers – care about the difference? Well, the customers may be
better at tasting the difference than I am. And the bakers may care more,
because the modern kind know that they are giving up uniqueness and
“personality” for an easier way of doing business.
What does
that mean for competition? Bakeries are the kinds of businesses that care
deeply about location, because the business (at least in France) involves the
baker getting up crazy early to make breakfast-style goods, which nearby
customers buy and carry home or to work. I have certainly walked past bakeries
in France to get to a better one farther away, but there are limits to how far
I will walk, and there are also limits to how far a local customer will walk.
So, bakers want to be near to customers, and they may also want to be away from
each other.
Bakers also
think of how distinctive they are, and that’s where things get interesting. The
modern style think they are less distinctive because, well, they are less
distinctive. The traditional ones think they are more distinctive. That
introduces an interesting dynamic. The modern kind wants to be located away
from all others and, if possible, in the same place as an earlier (failed)
modern kind. The traditional baker is more likely to be fine with locating near
a modern one because they know they are distinctive and think that gives them
an advantage.
Does this
matter for other kinds of businesses? It should. Customization gives distinctiveness,
and so do brand names. As goods move around more and more easily, industries
become “nearer” all the time. In the modern age of easy comparison of products
on platforms and in online reviews, the branded good may become more powerful
than ever.